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Privacy policy
Effective: October 13, 2020.
1. Introduction
We take your privacy very seriously.
Children (under 18s) are not eligible to use our services and should not submit any personal information to metayantra.com.
Miguel Gerardo García Acosta (“Metayantra”, "us", "we", or "our") operates the metayantra.com website (the "Service", the “Site”). Metayantra respects your privacy and we are committed to protecting it. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use the Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
Before submitting any information to the Service, please review this Privacy Policy carefully.
- Scope of Privacy Policy
This Privacy Policy explains and describes the following Sections:
- When this Privacy Policy applies?
- What kind of data is processed?
- How we collect your personal data.
- Use of information.
- Our use of Cookies.
- Collection of anonymous information.
- Do not track signals.
- Duration of processing.
- How do we protect your information?
- In case of data breach
- Disclosure to third parties.
- Service providers.
- Links to other websites.
- Your rights.
- Data protection rights under GDPR.
- California privacy rights.
- How to exercise these rights.
- Contact, feedback, comments, questions, and complaints.
- Transfer of information.
- Children's privacy.
- Changes to the Privacy Policy.
- Further information.
- Definitions.
- When This Privacy Policy Applies?
This Privacy Policy applies to your use of the Service through our website and mobile website (together, the "Site"). It also applies to the information you provide to us after being presented with or directed to this Privacy Policy. This could be, for example, when you share your information with our service representatives (e.g. a sales agent, customer service representative, send us a letter, email or chat, when registering to receive our newsletters or special offers).
- What Kind of Data Is Processed?
We collect several different types of information for various purposes to provide and improve our service to you.
Information you give to us
While using our service, we ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
- Your name and contact details (such as your email address, mailing address and phone number)
- Your payment information (such as your credit/debit card number, security/CVV code, and expiration date)
- Your communications and contact history with us (such as service call recordings, chat and instant messages, or communications with our social media channels)
- Other information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content)
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How we use information you give to us |
Why we collect it |
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Registration |
We need your name and contact details to create your account. This information is necessary for the adequate performance of certain services and offerings on the Site, and to fulfill our commercial obligations with you when you place an order. |
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Accept payment, fulfill orders, provide refunds |
We use your name and contact details to fulfill our contract with you and deliver your orders, and we use your payment information to process payments and comply with applicable law. |
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Sending you account information |
We need your name and contact details to deliver important account information to you, such as order confirmations and notices, changes to account settings, and notices about the Service or the terms and policies that apply to it. |
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To offer an improved user experience |
We use your communications and contact history with us, as well as other information such as additional profile information, to operate, protect, improve, and optimize the Site to personalize and customize your experience. |
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Analytics, training, and quality assurance |
We may use information you provide to us to train our staff, improve our services and offerings, and perform other internal analytics and performance monitoring. |
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Communication, marketing and advertising |
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send. We may also use information you provide to us to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities. |
Information we automatically collect from your use of the Site
- Purchase history and saved items (such as what you bought and what you have placed in your cart or saved)
- Anonymous information such as log data and device information ("Usage Data"). This Usage Data may include details about how you've used the Site , IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data and page/product views or clicks. We collect this data in ways that keeps the information anonymous.
- Cookies and similar technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service. For more information about cookies, see our cookies policy.
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How we use information we automatically collect |
Why we collect it |
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To provide customer service and process returns |
We use your saved products to help you make a purchase, and we use your purchase history to uphold our contract with you and ensure that you have had a great customer experience. |
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To offer an improved user experience |
We use your log data and device information to operate, protect, improve, and optimize the Site and to personalize and customize your experience. |
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Analytics, training, and quality assurance |
We may use automatically collected information to train our staff, perform internal analytics and improve our services and offerings. |
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Communication, marketing and advertising |
We may use automatically collected information such as cookies and similar technologies to provide the most relevant advertising to you. |
5. Collection of Anonymous Information
We sometimes collect anonymous information from visits to the Site to help us provide better customer service. For example, we measure visitor activity on the Site, but we do so in ways that keeps the information anonymous. We use the information that we collect to measure the number of visitors to the different areas of our Sites, and to help us make the Site more useful to visitors. This includes analyzing these logs periodically to measure the traffic through our servers, the number of pages visited and the level of demand for pages and topics of interest. None of the information constituted in such logs will include or constitute personal data and such logs may be preserved indefinitely and used at any time and in any way to prevent security breaches and to ensure the integrity of the data on our servers.
6. Do Not Track Signals
Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. How browsers communicate the Do Not Track signal is not yet uniform. As a result, the Site and Service are not yet set up to interpret or respond to Do Not Track signals communicated by your browser. Even so, as described in more detail throughout this Policy, we limit our use and collection of your personal information.
7. Duration of Processing
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Metayantra will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of the Service, or we are legally obligated to retain this data for longer time periods.
8. How Do We Protect Your Information?
We will take all steps reasonably necessary to ensure that your data is treated securely in electronic or physical form and in accordance with this privacy policy. We are committed to protecting your personal information against unauthorized use or disclosure. All our employees, officers or contractors and third-party providers with access to confidential information are subject to access controls and confidentiality obligations. Whilst we continually strive to ensure that our systems and controls are updated to reflect technological changes, the transmission of information via the internet is not completely secure, and as such we cannot guarantee the security of your data transmitted to the Site which is at your own risk. It is your responsibility to scan what you choose to download from the Site to ensure that it is free of such items as viruses, worms, Trojan horses, and other similar destructive code. If you communicate with us using a non-secure mechanism, you assume the risks that such communications between us are intercepted, not received, delayed, corrupted or are received by persons other than the intended recipient. Once we have received your information, we will take reasonable steps to use procedures and security features to try to prevent unauthorized access, modification, or disclosure. You can help us to keep your information secure by ensuring that any username or password in relation to the Service is kept strictly confidential to you and not be made available to any other person. You should stop using your username and password and notify us immediately if you suspect that someone else may be using your user details or password.
9. In Case Data Breach
In the event we become aware that the security of the Site and Service has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do, we will post a notice on the Site and send you an email.
10. Disclosure to Third Parties
We use a select number of trusted external service providers for the following categories of recipients as an essential part of being able to provide the Service and related services and offerings to you. These service providers are carefully selected and meet high data protection and security standards. We only share information with them that is required for the Service:
- Companies and individuals that help us deliver our products to you, such as suppliers, payment service providers, logistics professionals, and delivery companies.
- Professional service providers who help us run our business, such as marketing companies, software vendors, consultants, and advertising partners.
- Government and law enforcement agencies, to (i) comply with a legal process, subpoena, order, or other legal or regulatory requirement; (ii) enforce our Terms of Use or other policies; or (iii) pursue available legal remedies or defend legal claims.
If Metayantra is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
Under certain circumstances, Metayantra may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Metayantra may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Metayantra
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
We share your information with third parties only as described in this Privacy Policy, with your consent, or as disclosed at the time we collect your information. We may anonymize your information and share such anonymized information with third parties for any purpose permitted by applicable laws.
11. Service Providers
We employ third party companies and individuals who act as data processors to facilitate the Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how the Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. These Service Providers are listed in categories:
Shipping
Metayantra uses third-party delivery services companies to ship orders worldwide.
The United States postal service.
FedEx Express (FedEx Corporation)
Provides time-definite international courier services.
Provides time-definite international courier services
Provides time-definite international courier services
Provides time-definite international courier services within Spain.
Spain´s national postal service.
Mexico´s national postal service.
Analytics
We use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services. To learn how Google Analytics collects and processes data, please visit: “How Google uses information from sites or apps that use our services” located at www.google.com/policies/privacy/partners.
We also use Google Analytics advertising features for interest-based advertising, these features include:
- Remarketing with Google Analytics
- Google Display Network Impression Reporting
- Google Analytics Demographics and Interest Reporting
- Integrated services that require Google Analytics to collect data for advertising purposes, including the collection of data via advertising cookies and identifiers.
We will not identify users or facilitate the merging of personally identifiable information with non-personally identifiable information collected through any Google advertising product.
You can opt-out of the Google Analytics Advertising Features at any time by using:
Facebook Ads Conversion Tracking
Facebook Ads conversion tracking is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on the Site.
Behavioral Remarketing
Metayantra uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.
Google AdWords Remarketing (Google Inc.)
AdWords Remarketing is a remarketing and behavioral targeting service provided by Google Inc. that connects the activity of this Website with the Adwords advertising network and the Doubleclick Cookie.
Twitter Remarketing (Twitter, Inc.)
Twitter Remarketing is a remarketing and behavioral targeting service provided by Twitter, Inc. that connects the activity of this Website with the Twitter advertising network.
Facebook Custom Audience (Facebook, Inc.)
Facebook Custom Audience is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Website with the Facebook advertising network.
Hosting and backend infrastructure
Shopify is an e-commerce platform provided by Shopify Inc.
Payments
We may provide paid products and/or services within the Site. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
Stripe is a payment service provided by Stripe Inc.
PayPal is a payment service provided by PayPal Inc., which allows Users to make online payments.
Content Commenting
Facebook Comments is a content commenting service provided by Facebook, Inc. enabling the User to leave comments and share them on the Facebook platform.
Interaction and customer support
The Facebook Messenger Customer Chat is a service for interacting with the Facebook Messenger live chat platform provided by Facebook, Inc.
ManyChat is a platform to send and receive messages on Facebook Messenger.
Tidio is an online chat platform to be in contact with users of the Service through the Site.
User database management
Mailchimp is a User database management service provided by The Rocket Science Group LLC
Other
Google reCAPTCHA (Google Inc.)
Google reCAPTCHA is a SPAM protection service provided by Google Inc.
Vimeo is a video content visualization service provided by Vimeo, LLC that allows this Website to incorporate content of this kind on its pages.
YouTube is a video content visualization service provided by Google Inc. that allows this Website to incorporate content of this kind on its pages.
CloudFlare is a traffic optimization and distribution service provided by CloudFlare Inc. The way CloudFlare is integrated means that it filters all the traffic through this Website, i.e., communication between this Website and the User's browser, while also allowing analytical data from this Website to be collected.
The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.
The Google+ +1 button and social widgets are services allowing interaction with the Google+ social network provided by Google Inc.
The Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter, Inc.
The LinkedIn share button and social widgets are services allowing interaction with the LinkedIn social network provided by LinkedIn.
12. Links to Other Websites
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
13. Your Rights
You may exercise certain rights regarding your information processed by us. In particular, you have the right to do the following:
You have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent.
You have the right to learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing, and obtain a copy of the information undergoing processing.
You have the right to verify the accuracy of your information and ask for it to be updated or corrected.
You have the right, under certain circumstances, to restrict the processing of your information, in which case, we will not process your information for any purpose other than storing it.
You have the right, under certain circumstances, to obtain the erasure of your Personal Information from us.
You have the right to withdraw consent where you have previously given your consent to the processing of your information. Whenever you withdraw consent, you acknowledge and accept that this may have a negative influence on the quality of the Site and/or the Service. You further agree that Metayantra shall not be held liable with respect to any loss and/or damage to your Personal Data if you choose to withdraw consent.
You have the right to receive your information in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that your information is processed by automated means and that the processing is based on your consent, on a contract which you are part of or on pre-contractual obligations thereof.
We can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using the Site and/or the Service.
To exercise any of the rights mentioned in this Privacy Policy and/or in the event of questions or comments relating to the use of Personal Data you may contact our support team: clientes@metayantra.com
- Data Protection Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights and we aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:
You have the right to request access to your Personal Information that we store and have the ability to access your Personal Information.
You have the right to request that we correct any Personal Information you believe is inaccurate. You also have the right to request us to complete the Personal Information you believe is incomplete.
You have the right to request the erase your Personal Information under certain conditions of this Policy.
You have the right to object to our processing of your Personal Information.
You have the right to seek restrictions on the processing of your Personal Information. When you restrict the processing of your Personal Information, we may store it but will not process it further.
You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
You also have the right to withdraw your consent at any time where the Operator relied on your consent to process your Personal Information.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority in the European Economic Area (EEA).
- California Privacy Rights
In addition to the rights as explained in this Policy, California residents who provide Personal Information (as defined in the statute) to obtain products or services for personal, family, or household use are entitled to request and obtain from us, once a calendar year, information about the Personal Information we shared, if any, with other businesses for marketing uses. If applicable, this information would include the categories of Personal Information and the names and addresses of those businesses with which we shared such personal information for the immediate prior calendar year (e.g., requests made in the current year will receive information about the prior year). To obtain this information please contact us.
- How to Exercise These Rights
Any requests to exercise your rights can be directed to the Operator through the contact details provided in this document. Please note that we may ask you to verify your identity before responding to such requests. Your request must provide sufficient information that allows us to verify that you are the person you are claiming to be or that you are the authorized representative of such person. You must include sufficient details to allow us to properly understand the request and respond to it. We cannot respond to your request or provide you with Personal Information unless we first verify your identity or authority to make such a request and confirm that the Personal Information relates to you.
- Contact, Feedback, Comments, Questions and Complaints
We value your comments and opinions. If you have any comments, questions, or complaints about us or about our use of your information or about this online Privacy Policy, please contact us. Our contact details are as follows:
Metayantra Headquarters Attention: Avenida Cuauhtemoc 130, Colonia Doctores, Alcaldía Cuauhtemoc, Mexico City, Zip Code 06720 Email: clientes@metayantra.com Tel: +5214495774222
If you do not receive a response to your inquiry relating to our privacy practices – or if you feel your inquiry has not been satisfactorily addressed, you may submit a complaint to your local data supervisory authority. If you make a privacy complaint with us, we will respond to let you know how your complaint will be handled. We may ask you for further details, consult with other parties and keep records regarding your complaint when you send us, or provide us with personal information via email (that is, in a message containing a question or comment, or by filling out a form that emails us this information) or via telephone, we use it to respond to your requests.
18. Transfer of Information
Depending on your location, data transfers may involve transferring and storing your information in a country other than your own. You are entitled to learn about the legal basis of information transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by us to safeguard your information. If any such transfer takes place, we take all necessary steps to ensure that your privacy rights continue to be protected to the standard required under applicable data protection laws, you can find out more by inquiring with us using the information provided in the contact section.
19. Children's Privacy
We do not knowingly collect personally identifiable information from anyone under the age of 18 years old. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take steps to remove that information from our servers.
20. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
- Further Information
At your request, we can confirm what information we hold about you and how it is processed. If we do hold personal data about you, you can request the following information by contacting us using the details below:
- The purpose of the processing as well as the legal basis for processing.
- If the processing is based on our legitimate interests or a third party, information about those interests.
- The categories of personal data collected, stored, and processed.
- Recipient(s) or categories of recipients that the data is/will be disclosed to.
- How long the data will be stored.
- The source of personal data if it was not collected directly from you.
22. Definitions
▸Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
▸Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
▸Cookies
Cookies are small pieces of data stored on a user’s device.
▸Data Controller
Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.
▸Data Processor
Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller. We use the services of various Service Providers to process your data more effectively.
▸Data Subject
Data Subject is any living individual who is the subject of Personal Data.
▸User
The User is the individual using the Service. The User corresponds to the Data Subject, who is the subject of Personal Data.